The Chat Host “Big 3”

(extract from


Welcome each new guest into the chat area. You can use @ tagging like on social media to welcome each guest by name. A friendly welcome can be made even friendlier by using exclamation marks, emojis, and a follow-up question to get to know them.

Example: Hi @john, welcome to UPBC Church Online! Thanks for checking in. How’s your day going so far?


Encourage discussion in the chat area. Ask icebreaker questions, recap key points from the message, or posting the Talk It Over questions at the bottom of the message notes. Use Open-ended questions—questions beginning with who, what, when, where, why, or how as great conversation starters.

Example: I love what Miranda just mentioned! How do you think we can apply this into our everyday lives?


Offer prayer to guests in the chat area. You can pray with people right in the chat area, or encourage them to click the Live Prayer button if they’d rather talk and pray with a volunteer privately. It’s amazing to see how loved people feel when someone reaches out to pray with them!

Example: Hi @martha75, I’m so sorry to hear that you lost your grandfather this week. Could we pray together here for you and your family? Let’s pray: God, we lift up Martha and pray that you would be with her and her entire family today. We ask that you would bring them your perfect peace and comfort, and that you would surround them with people who can encourage them in this season. Thank you for loving us and being with us in every difficult moment. In Jesus’ name we pray, amen.